Privacy notice

The Retake Lab · NCMHCE is run by The Retake Lab (contact: support@theretakelab.com). This notice explains what information the site keeps, why, and the choices you have. We wrote it to be read, not skimmed past.

What we collect

• Account details: your name, email address and a password, which is stored only as a salted, one-way hash and never in readable form.
• Information you choose to give during setup: your intended exam date, target scores, previous NCMHCE and practice-exam scores, study history, schedule, and optional answers about exam stress, fatigue or testing accommodations. Every sensitive question is optional.
• Study activity: the questions you answer, your choices, time taken, confidence ratings, journal reflections, flashcards and the reports the app generates from them.
• Files you upload (for example, a score report), if you choose to upload any.
• Free retake check and free diagnostic (no account needed): your email address, the first name if you give one, your answers and results, and where you came from (the link or website that sent you).
• One sign-in cookie that keeps you logged in. We use no advertising, tracking or analytics cookies.

Why we use it

Only to run the study program for you: diagnosing what is holding your score back, scheduling practice, verifying mastery and producing your reports.

If you use a free tool, we use your email address to send your results and then occasional retake tips and news about The Retake Lab · NCMHCE. Every one of those emails has a one-click unsubscribe link, and unsubscribing stops them for good.

We do not sell your information, use it for advertising, or share it with schools, employers or the NBCC.

Who else handles it

• Hosting: the site and its database run on Render (render.com), which stores the data on our behalf.
• Payments: Stripe processes payments. Card details go directly to Stripe and never reach our servers; we keep a record of each purchase (date, amount, Stripe reference) to manage access and refunds. See Stripe's own privacy policy for how it handles payment data.
• Email: password-reset emails, free-tool results and tips are sent through Resend, which receives your email address and the message.
• AI tutor: the AI tutor is currently turned off, so tutor conversations never leave this site.

Your information may be stored or processed in a country other than your own. These providers are only allowed to use it to provide their service to us.

How long we keep it

For as long as your account exists. Free-tool results and email addresses are kept until you ask us to delete them (write to support@theretakelab.com). Database backups are kept for about two weeks and then deleted automatically, so deleted information disappears from backups within that time.

Your choices and rights

• See and download everything stored about you: Settings → Export all my data.
• Correct your information at any time in Settings or Score History.
• Delete your progress, or your whole account and all its data: Settings → Reset progress / Delete account.
• Ask us any question about your data at support@theretakelab.com. Depending on where you live, you may have additional legal rights, and you may complain to your local data-protection authority.

Security

The site is served only over encrypted connections (HTTPS), passwords are hashed, and each person can see only their own data. No system is perfectly secure; if we learn of a breach affecting your data, we will tell you.

Children

The site is intended for adults preparing for the NCMHCE and is not directed to children under 16.

Changes

If this notice changes in a meaningful way, we will show a message in the app.