Terms of use
Last updated October 2026
By creating an account you agree to these terms. They are short on purpose.
What this is
The Retake Lab · NCMHCE is an independent study tool run by The Retake Lab. It is not affiliated with, endorsed by or connected to the NBCC. NCMHCE is a registered trademark of the National Board for Certified Counselors and is used here only to describe the exam the tool helps you prepare for.
No guarantees
- The app never guarantees any score. Readiness reports summarize your own evidence; they are not predictions of an official result.
- Practice questions are original and were written with AI assistance. Items marked “awaiting expert review” may contain errors. Please report anything that looks wrong to support@theretakelab.com.
- Information about NBCC policies, eligibility and test dates may be out of date. Always confirm directly with the NBCC.
- The app is a study aid. It is not medical, psychological, legal or admissions advice.
Price, access and refunds
- One payment of $399 gives one person 6 months of access, starting on the day of payment. Access does not renew automatically.
- Full refund within 7 days of payment if you have answered fewer than 50 practice questions. See the refund policy for how to ask.
Your account
- Keep your password private, and use the account for your own study only.
- Don't try to access other people's data, disrupt the service, or copy the question bank for redistribution.
- You can delete your account at any time in Settings. We may suspend accounts that misuse the service.
Availability
The service is provided as-is and may change, pause or end. We back up data regularly, but please export anything important to you (Settings → Export all my data).
Contact
Questions: support@theretakelab.com